Refund policy

Shipping & Return Policy

• Shipping Costs: Customers are responsible for all shipping costs, including returns. We do not offer free shipping or free returns.

• Return Process:

  • You have 7 days from the delivery date to request a return.

  • The item must be in its original condition, unused, unworn, with tags, and in its original packaging.

  • To initiate a return, contact us at contact@twobrothers.co. Returns should be sent to:
    1109 Conrad Sauer Dr, Houston, TX 77043.

  • We’ll send you a return label, but the cost of return shipping will be deducted from your refund.

• Damaged Items:

  • If your item arrives damaged, contact us immediately.

  • Please take photos of the damaged product and packaging. We can process your return and issue a full refund if the damage occurred during shipping (our packages are insured for this).

• Non-Returnable Items:

  • Some items cannot be returned, including perishable goods, custom products, and personal care items.

  • Sale items and gift cards are also non-returnable.

• Exchanges:

  • To exchange an item, return the current one and place a new order for the desired item.

• Refunds:

  • After receiving and inspecting your return, we’ll notify you if the refund is approved.

  • Refunds are processed within 10 business days to your original payment method.

  • It may take additional time for your bank or credit card company to post the refund.

  • If more than 15 business days have passed since approval, contact us at contact@twobrothers.co.